Photo by Michael Brochstein/SOPA Images/GentleRocket through Getty Images
GentleRocket through Getty Images
In a world usually full of chaos and negativity, folks like to share optimistic, uplifting tales. Stories of individuals caring for others and displaying nice customer support usually go viral. These nice acts aren’t carried out by staff seeking to make it large on the web, however by individuals who genuinely care about clients and need to make their lives simpler and happier. Here are 5 tales of nice customer support and caring which have gone viral in 2019. These tales spotlight the necessity to go above and past to attach with and serve clients, even in instances of want.
Trader Joe’s Employees Dance To Cheer Child
Any mom is aware of the stress of getting a crying youngster within the grocery retailer. When a toddler began having a meltdown within the checkout line, Trader Joe’s staff jumped in to make the boy smile. They spontaneously began singing and dancing collectively, whereas nonetheless testing and bagging groceries. The toddler was so shocked that he stopped crying, and consumers all through the shop additionally loved the efficiency. A video of the efficiency was shared on Instagram and Facebook and seen lots of of 1000’s of instances.
Chick-Fil-A Employee Saves Customer’s Life
Customer service entails listening to clients and noticing when issues don’t appear proper. That’s precisely what one Chick-fil-A worker in California did earlier this yr when he observed a buyer appearing surprisingly within the parking zone from his place within the drive-by way of window. The man was on the bottom going into cardiac arrest when the worker named Tauya carried out chest compressions and directed others to name 911. The man survived, and plenty of credit score Tauya’s remark and fast motion for saving his life. The story went viral on Facebook, the place 1000’s of individuals shared optimistic ideas and suggestions.
Spectrum Employee Comforts Young Boy During Service Call
A touching second between a Spectrum Internet technician and a younger boy in South Carolina went viral after the boy’s mom posted an image of the person holding her son. The technician, Robert, was on the dwelling to improve the web when the three-yr-outdated boy, who was born blind and with a uncommon mind defect, reached as much as him. Robert may inform the boy wished to return to him and held the younger boy for 45 minutes whereas he carried out work within the dwelling. The easy act of caring for her non-communicative son made an enormous impression on the mother because the technician confirmed true caring for the shopper. The story was shared greater than 130,000 instances and was even featured on Good Morning America.
Denny’s Employee Goes Viral For Helping Disabled Customer
A easy act was captured on digicam and shared with the world when a Denny’s worker in Las Vegas was photographed feeding a disabled buyer. The server, Blanca, had constructed a relationship along with her common buyer, named Steve, who has cerebral palsy. Blanca and her co-employees at Denny’s frequently take turns chopping up Steve’s meals and feeding him, in addition to checking in on him. Although Steve makes use of a board to level at phrases and talk, Denny’s staff deal with him like a standard individual, which makes Steve, Blanca and the remainder of the Denny’s workforce very blissful. The photographs have been taken by one other buyer and shared on social media and picked up by information retailers.
Airline Employee’s Rock, Paper, Scissors Battle Goes Viral
Traveling could be aggravating, so even a small act can lighten the temper. Earlier this yr, a Spirit Airlines passenger, Brianna, caught her boyfriend on the airplane taking part in rock, paper, scissors by way of the window with an worker on the tarmac because the airplane ready for takeoff. The blissful video has been seen greater than two million instances on Instagram, and Brianna says the worker and her boyfriend have since met up for a re-match. The story was featured on quite a few information retailers, together with Inside Edition and USA Today.
At its core, nice customer support is about connecting with clients and constructing actual relationships. These viral tales present the optimistic energy of customer support to brighten clients’ days and create loyal, lengthy-time period relationships.
Blake Morgan is a buyer expertise futurist, keynote speaker and the writer of two books together with The Customer Of The Future. Sign up for her weekly buyer expertise e-newsletter right here.
